Our commitment to fair and reasonable refund conditions.
At ANDERSON MEDIA LTD, we strive to ensure customer satisfaction. As we provide digital products and services, all refund requests are handled under fair and reasonable conditions.
Refunds may be granted in the following circumstances:
1. Cancelled Orders
If your order is cancelled prior to fulfilment, you are eligible for a full refund.
2. Duplicate Payments
In the case of accidental duplicate payments for the same order, we will issue a refund for the additional charge(s).
3. Change of Mind (Before Completion)
If you change your mind after ordering but before the service has been completed, we may provide a partial refund based on the progress of the order. If the order is already completed, this does not apply.
4. Product Not Received
If a product or service is not delivered within the specified time and through no fault of your own, a full or partial refund may be issued.
5. Delayed Express Services
For paid expedited services (such as "Express" or "Prioritised Delivery") that were not fulfilled within the promised timeframe (excluding delays caused by customer inaction), we will refund the extra amount paid or offer suitable compensation (e.g., additional free items or upgrades).
To request a refund, please email our support team at:
support@prestige-service.to
Please include the following information:
We value transparency and fairness. Every refund request is reviewed individually and resolved in line with our Refund Policy and customer protection principles.
